Trust &
security.

Your customers' search data stays in Europe. Here is where it lives, what we process, and how we keep search running.

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EU-hosted, NL-based

All environments and backups run in the EU, physically in the Netherlands and Germany. No data leaves the EU for hosting or backups.

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Self-hosted AI

Our AI semantic search models run on our own infrastructure. Your catalog and your shoppers' queries are never sent to external AI providers.

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No cross-session tracking

We use a temporary session ID that expires after 30 minutes of inactivity. It is only used for search and analytics, never to follow shoppers over time.

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GDPR-ready

We act as your data processor under a data processing agreement (Art. 28 GDPR), with a published list of subprocessors and advance notice of changes.

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99.5% uptime

Search is monitored 24/7. If we miss 99.5% availability in a month, you receive a credit on your next invoice.

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Your data stays yours

We only process your data to deliver the service. We never sell it, and we delete it after your contract ends.

What we process.

SearchLayer only needs what it takes to deliver relevant search results and analytics.

  • check_circle Your product catalog: titles, attributes, categories, prices and stock
  • check_circle Search queries typed by shoppers in your store
  • check_circle Clicks and conversions from search results
  • check_circle A temporary session ID (expires after 30 minutes)

Documents for customers.

Our legal and compliance documents are available to customers in the SearchLayer portal.

  • check_circle Terms and conditions
  • check_circle Data processing agreement (DPA)
  • check_circle List of subprocessors
  • check_circle Privacy statement
description Open customer portal

Questions about security or compliance?

Need a security questionnaire filled in, or want to discuss your GDPR requirements? We are happy to help.

Contact us